Community Manager, London

As a Community Manager at Air Apps, you will be responsible for building, growing, and engaging our user community across forums, social media, and user groups. You will foster a positive and inclusive environment, facilitate discussions, and create strategies to keep users engaged and connected to our brand.

This role requires strong communication skills, creativity, and a passion for community engagement to enhance user experience, increase brand loyalty, and strengthen our community presence.

• Fully onsite position based at our office in Lisbon, where you will collaborate closely with cross functional teams in person and contribute to a dynamic and fast paced environment. We are open to support with relocation efforts.

• Develop and execute community engagement strategies to grow and support user communities.
• Manage and moderate forums, social media groups, and user discussion platforms.
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
• Organize and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Monitor and analyze community engagement metrics to optimize strategies.
• Identify and activate brand advocates, ambassadors, and superusers.
• Stay up to date with community management trends, tools, and best practices.
• Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
• Address user concerns and elevate issues to the appropriate teams when necessary.

• Around 3+ years of experience in community management, social media management, or customer engagement.
• Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
• Strong written and verbal communication skills, with the ability to engage and inspire users.
• Experience with community building tools and analytics platforms.
• Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.
• Experience planning and executing community driven events or initiatives.
• Passion for building meaningful relationships and fostering brand loyalty.
• Ability to analyze engagement data and adjust strategies accordingly.
• Experience in fast paced digital environments with a user centric mindset.

• Apple hardware ecosystem for work.
• Annual Bonus.
• Top tier Health and Life Insurance for peace of mind.
• Transportation Budget to support your commute needs.
• Coverflex benefits package for meal allowances, well being, and more.
• Childcare support.
• Air Conference - an opportunity to meet the team, collaborate, and grow together.
• Pension Fund to support your long term financial planning.
• Urban Sports Club membership to keep you active.
• Meals 100% free at the hub.

At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger.