Communications Operator - HC620970

Communications Operator - HC620970

Location: Southampton Central Police Station

Hours: 1x Part Time 15 hours per week; 1x Full Time 37 hours per week

Closing Date: Wednesday 25th March 2026 at 23:59 hours

About the Role

To provide a telephone switchboard service on behalf of the Constabulary

1. To action routine police/public telephone calls, identifying suitable departments/personnel that can assist with their enquiries.
2. To maintain effective liaison with internal and external departments and agencies utilising the full range of communication methods available.
3. To deal with confidential material in a responsible manner.
4. To make full and effective use of local computer systems.
5. To maintain efficient and effective office systems and records.
6. To keep up to date with changes in legislation and local procedures and policies that affect working practices.
7. To give regular and effective service.

If you like the sounds of this role please take a look at the full role profile Communications Operator.

Benefits

• Family friendly policies supporting those with caring responsibilities.
• Generous annual leave entitlement starting at 24 days in addition to public holidays, rising to 29 after five years' service.
• Access to a wide range of learning and development opportunities.
• Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card.
• Excellent wellbeing support and access to Employee Assistance Programme.
• Staff representation groups and inclusion network.

Essential Qualifications

• Educated to QCF Level 2 (Including English Language) plus RSA Stage 1 Typing / Word Processing OR work experience deemed to have brought the post holder to a comparable level.
• A minimum of two years experience in:
  • Direct contact with the General Public on a daily basis.
  • Switchboard, or other busy inbound call handling environment.

Contact details for an informal discussion

Please contact the Recruitment Team at or on

The email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. Please ensure you choose an accessible email address.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting:

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.