Communication & Engagement Solutions - Associate

A great opportunity to join our Employee Experience (EX) team at WTW, where you'll make a real impact on how organisations connect with their people.

As a Communication & Engagement associate, you will act as both a project manager and a key contributor to the development and implementation of measurable, results-based communication and change management strategies and related deliverables that help organisations transform through change and/or drive desired changes in employee behaviour.

Previous experience in pension communication is essential.

We know that companies with the best employee experience outperform their competitors in terms of growth, profit and shareholder return, so our work focuses on the key touchpoints between employers and their employees, including: pension and benefits engagement, wellbeing, Total Rewards engagement, culture, inclusion and diversity, and organisation transformation.

You will draw on your imagination, creativity, and exceptional writing skills to help clients communicate effectively with their employees about a range of subjects and across various media, supporting your project teams in delivering high-quality, innovative work.

The Role

1. Partner with senior colleagues to design and deliver communication and change management strategies to help organisations transform through change and drive desired changes in employee behaviour.
2. Work independently, with minimal support, to draft and create communications across print and digital media, translating complex concepts into clear, compelling, and engaging content.
3. Develop insights and strategies related to employee experience (EX) and managing organizational change, including risk and impact assessments, and support senior colleagues in communicating these effectively to stakeholders.
4. Utilize employee experience insights to deliver measurable results for clients.
5. Manage day-to-day project activities, liaising with internal teams, external providers, and client contacts to ensure data accuracy, clear deadlines, scheduled meetings, and consistent communication, escalating issues when necessary.
6. Present client deliverables at meetings and assist the project team in establishing trusted advisor relationships.
7. Contribute to the development of intellectual capital, including new tools, solutions, and approaches related to employee experience.
8. Identify opportunities to enhance technical knowledge and skills across industries and human capital areas.

The Requirements

• Experience in internal and/or external communication and change management.
• Previous experience in pension communication is essential.
• Pension and member engagement experience is required at this level.
• Knowledge of current communication and change management trends and technologies (e.g., digital and social media), with the ability to apply this knowledge to client solutions.
• Strong written and oral communication skills, demonstrating creativity and technical expertise.
• Proven ability to manage competing priorities and execute well-defined tasks independently.
• Experience working in teams and leveraging internal resources to address challenges.
• Experience collaborating with designers, agencies, or creative partners for print and digital communications.
• Ability to analyze, organize, interpret information, and draw logical conclusions.
• Bachelor's degree (advanced degrees are a plus).
• Availability to travel as needed.
• Consulting experience (e.g., in HR consulting) is a bonus.

Equal Opportunity Employer

At WTW, we value diversity and are committed to creating an inclusive environment. We provide accommodations for applicants throughout the application and employment process. For assistance, please contact .