Commis Waiter

Join the vibrant team at Firmdale Hotels' Ham Yard Hotel and embark on an exciting journey in the world of hospitality! We're thrilled to offer an exceptional opportunity for a passionate individual to join us as a Commis Waiter.

At Firmdale Hotels, we pride ourselves on delivering unparalleled guest experiences, and our Commis Waiters play a crucial role in achieving this goal. As an entry-level position perfect for those with aspirations in Food and Beverage, you'll be at the heart of our dynamic team, attending to guest requests with efficiency and warmth.

Responsibilities

• Assist in providing exceptional service to guests by attending to their requests promptly and courteously.
• Familiarise yourself with the menus and order of service to accurately answer guest queries and make recommendations.
• Work closely with the team to ensure smooth service delivery and maintain high standards of cleanliness and presentation.
• Collaborate with kitchen staff and other team members to coordinate food and beverage orders.
• Set and clear tables efficiently, ensuring a clean and tidy dining area for guests.
• Handle guest inquiries, feedback, and complaints professionally, escalating issues to management when necessary.
• Adhere to all health and safety regulations and procedures to ensure the well-being of guests and colleagues.
• Continuously strive to improve your knowledge and skills through training and development opportunities provided by the company.
• Maintain a positive attitude and uphold the company's values and standards at all times.

What you Need

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively as part of a team
• Attention to detail
• Passion for food and beverage
• Adaptability and willingness to learn
• Time management and organisation skills

What We Offer

• Competitive hourly rate from £15.00 to £16.00 inc Service Charge
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.