Commercial Systems Support Manager

OVERVIEW

At DF Capital, we champion banking for ambition. As an award-winning provider of consumer finance, commercial finance and savings, we empower our customers with financial solutions tailored to fuel their growth and ambitions. Headquartered in Manchester, our team of over 130, serves thousands of customers across the UK

We're passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way.

OUR STORY

Founded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow.

Since then, we've delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we've financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019.

BECOMING A BANK

In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We're proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award.

In March 2025 we were given permission to lend to consumers and we wrote our consumer business in May 2025. So, the deposits we're entrusted with fuel UK businesses through our commercial lending, and UK consumers through our asset finance products creating a virtuous cycle of growth.

WHERE WE'RE HEADED

Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.

How do we achieve this? By hiring people who care deeply about doing the right thing, we've been recognised as 'World Class to Work For' by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace.

WHAT WE'RE LOOKING FOR

We are entering another exciting chapter of the DF Capital story, as we look to turbo-charge our ambitions and significantly scale the business. If you're passionate about providing great customer experiences, developing great propositions and want to be part of building a winning and positive sales culture, then we want to hear from you.

OUR CULTURE

DF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We've achieved much on our journey so far, but I believe we have our best days ahead of us.

We've established a unique culture that is built on a virtuous circle where engaged and empowered employees who are powered by a shared purpose deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK.

THE ROLE

We are a fast-paced and dynamic company that values innovation, teamwork, and excellence.

Our office and field-based customer facing team drives revenue growth in business by establishing, building and maintaining excellent customer relationships and providing our customers with class leading service and working capital and end user finance solutions.

You'll join the Revenue team with responsibility for ensuring that DFC's CRM system (SalesForce) is used consistently across the Commercial team and look for ways to continually improve the application of SalesForce to suit the ever-changing needs of the Bank. You'll also support the team in ensuring DFC's Asset Finance penetration is maximised through making sure that information on the CRM surrounding Dealer enrolment, introductions and conversions is properly recorded and available to the team, providing insights as appropriate. You'll support activities to continually develop the proposition based on feedback, working with Operations and Credit colleagues as required.

Specifically, you will be responsible for:

• Working with the Commercial Teams to maximise revenues from Asset Finance introductions
• SalesForce SME on the Commercial Teams
• Proactively seek, collate and enable the bank to act on feedback to continually improve the Asset Finance offering
• Ensure that colleagues across the team are aware of the requirements for good record keeping and provide information to support the wider leadership in maintaining high standards
• Support continuous improvement in the CRM system
• Support with projects as required

At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It's about how we see ourselves and what is important to us. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills and the proven ability to make risk-weighted decisions under pressure. You will avoid the use of unnecessary jargon and display an adaptable, "can-do" attitude. The following skills and experience are required for this role:

Must possess required proficiency to perform essential tasks.

You will have experience in, and examples of:

• Strong experience in originating consumer lending
• Proven track record in building a portfolio of active consumer finance introducers
• Have strong experience of leading teams and influencing leaders of other teams
• You will have strong influencing skills and able to work well on your own and as part of a team.
• Ability to engage and build effective working relationships with colleagues across all areas of the business.
• You will have strong verbal and written communication skills.
• You will be flexible and dynamic in your approach to winning business.
• You're independent and well organised with a 'can do' attitude.
• You are hardworking and passionate about achieving great results.
• You pitch in and get your hands dirty.

• Private medical insurance for you and your partner
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus, up to 15% of salary
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 4 days of paid Volunteering leave to support our local communities
• Vibrant office location in the lively city centre of Manchester.