Commercial Operations Manager

About the role

A leading Irish distributor of OE automotive components with over 50 years of success is seeking a Commercial Operations Manager to oversee and optimise internal commercial performance. This senior leadership role will connect Sales, Procurement, Operations, and Key Accounts, ensuring seamless execution in a fast-paced environment where supply efficiency, product range, and service reliability are key competitive advantages.

Key Responsibilities

• Capture sales feedback and competitor insight and share with procurement, while supporting resolution of pricing issues
• Co-ordinate product launches and ensure clear communication to the sales team
• Own resolution of customer delivery and service issues, including escalation where needed
• Manage returns and credits end-to-end and ensure timely resolution of service problems
• Maintain CRM data quality and support strong feedback loops from the field
• Build and manage sales reporting and performance dashboards
• Provide operational and administrative support to sales and key account teams
• Support internal delivery of key account strategies across functions
• Report on key account performance and issues, and manage escalations
• Support and monitor phone sales team performance and service standards
• Capture feedback and drive improvements in team effectiveness
• Structure and manage sales feedback, ensuring all issues are actioned and closed out
• Coordinate cross-functional solutions and maintain full accountability for resolution
• Improve processes between procurement and operations
• Streamline workflows and drive ongoing internal efficiency improvements

Ideal candidate

• 5-10 years in commercial operations, sales operations, or internal account management "not field sales".
• Experience in automotive aftermarket, parts distribution, wholesale, or related B2B distribution preferred; FMCG or logistics also relevant
• Has owned or managed a CRM platform (Salesforce, HubSpot or equivalent) with a track record of improving data quality and rep adoption
• Has built or managed sales performance dashboards and reporting for a multi-rep or multi-territory sales team
• Has coordinated across multiple internal departments, Sales, Operations, Procurement, Finance in a leadership or ownership capacity
• Has managed a small team or performed a player-manager role

Skills & capabilities

• CRM management & data integrity
• Cross-functional project coordination
• Sales reporting & KPI dashboards
• Process mapping & workflow design
• Issue escalation & resolution
• Stakeholder communication (all levels)
• Light people management
• Feedback capture & prioritisation

Location

Dublin

Salary

Highly Competitive

Job Ref

9570PL