Commercial Growth Manager

Responsibilities

• Drive successful implementation and commercial realization of the bank's strategic goals.
• Develop detailed implementation roadmaps and commercial models for initiatives.
• Identify and analyze potential risks and opportunities.
• Develop effective change management strategies for new initiatives.
• Advise key stakeholders on strategic decision-making and alignment.
• Collaborate with various teams to create solutions based on analytical thought.

Requirements

• Commercial growth, CRM, lifecycle, proposition, product or channel strategy background.
• Strong analytical and performance management mindset.
• Ability to turn customer insight and data into actionable commercial opportunities.
• Experience building KPIs, scorecards, reporting or performance rhythms.
• Strong stakeholder leadership across multiple functions.
• Comfortable operating in ambiguity and building capability from scratch.
• Financial services experience.
• Contact centre / servicing / customer care experience.
• Digital channel or marketing automation experience.
• Test-and-learn / experimentation experience.
• Experience with customer value management or retention strategies.

Core Competencies

Demonstrates expertise in developing and implementing commercial strategies, leveraging analytical insights to drive growth and performance management. Skilled in stakeholder leadership and change management within the financial services sector.