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Commercial CSM: AI-Driven Growth & Onboarding

Posted 3 days 9 hours ago by incident

Permanent

Full Time

Other

London, United Kingdom

Job Description

incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies. As a Commercial CSM, you will onboard, embed and expand usage for our mid market customers, helping them mature incident management and reliability as they grow.

You will own 70-80 Commercial accounts, balance high touch onboarding with scalable programs, identify expansion opportunities and partner with Sales to drive revenue while representing the voice of the customer to

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