Commercial and Client Engagement Assistant

At Nottinghamshire County Council, we are committed to serving our community with care and compassion. We believe in creating a supportive environment where everyone can thrive. Join us in making a difference in the lives of our residents!

We are looking for a Commercial and Client Engagement Assistant to join our dynamic Transport & Travel Services Team. In this role, you will provide essential administrative, financial, and customer support. You will ensure the smooth processing of home-to-school transport applications, travel requests, invoices, and customer inquiries. Your efforts will help us deliver compliant, cost-effective, and customer-focused transport services.

As a Commercial and Client Engagement Assistant, your key responsibilities will include:

• Processing Applications: Accurately handle home-to-school transport applications and travel requests.
• Managing Invoices: Ensure timely and precise processing of invoices.
• Customer Support: Respond to customer inquiries with professionalism and care.
• Team Collaboration: Work closely with the Transport & Travel Services Team to support service delivery.
• Compliance Assurance: Help maintain compliance with relevant regulations and policies.

To succeed in this role, you should have:

• A good standard of education, including English Language and Maths GCSE or equivalent experience.
• Proficiency in Microsoft Office packages (Word, Excel, Outlook).
• An understanding of the services provided by Nottinghamshire County Council.
• Experience in administrative roles, particularly in customer service or financial processing.

We are looking for candidates who demonstrate:

• Excellent Communication: Strong verbal and written skills to engage effectively with customers and colleagues.
• Organisational Skills: Ability to manage your workload, prioritise tasks, and meet deadlines.
• Attention to Detail: A precise and accurate approach to all tasks.
• Interpersonal Skills: Ability to build and maintain positive relationships with team members and stakeholders.
• Resilience: Flexibility to adapt to changing demands and work under pressure.

At Nottinghamshire County Council, we offer:

• A Place to Belong: A friendly, inclusive workplace where everyone is valued.
• Professional Development: Opportunities for training and career growth.
• Work-Life Balance: Flexible working arrangements to support your lifestyle.
• Generous Leave: A competitive leave package to ensure you have time to recharge.
• Community Impact: The chance to make a difference in the lives of residents.

For an informal discussion about this opportunity please contact Lisa McLennaghan on or by email .

This post is also available as a secondment opportunity to existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on beingaccredited as a Disability Confident Leader Organisation.

Under theDisability Confident scheme (formerly known as the Guaranteed Interview Scheme)we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job.Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.