Command Centre Team Leader - Scheduling & People Coach

A global service provider seeks a Command Centre Team Leader to manage the day-to-day operations of the Command Centre in Manchester. This role involves engaging and developing a high-performing team while ensuring adherence to policies and quality KPIs. The ideal candidate will have a strong background in contact center leadership, the ability to handle multiple priorities, and a customer-focused mindset. A competitive salary and extensive benefits package are offered, making this a unique opportunity to thrive.