Command Centre Lead/Technical Operations Lead

Command Centre Lead (Technical Operations Lead/Service Operations Lead)

Preston (onsite 5 days/week)
£100,000 + 10% bonus

We're looking for a Senior Command Centre Lead (also aligned to roles such as Technical Operations Lead, Service Operations Lead, or Senior Incident Lead) to take ownership of a critical live environment.

This is a high-impact position where you'll act as the technical authority during major incidents, ensuring service stability, rapid resolution, and strong operational control across a complex, multi-supplier landscape.

• Lead the Command Centre (similar to a NOC/SOC or Service Operations function) and oversee day-to-day operations
• Take command of Major Incidents (Sev 1/2) and critical business events
• Coordinate multiple suppliers in a SIAM/multi-vendor environment
• Maintain Real Time visibility across infrastructure, applications, networks & security
• Drive incident resolution, root cause analysis, and continuous improvement
• Act as the central escalation point and provide clear updates to senior stakeholders

• Experience in roles such as Command Centre Lead, Technical Operations Manager, Service Operations Lead, or Major Incident Lead
• Strong background in NOC, SOC, or large-scale 24/7 operations environments
• Broad technical understanding across multiple IT towers
• Proven ability to lead under pressure in live environments
• Experience coordinating across multiple service providers
• Strong stakeholder management and communication skills
• Familiarity with ServiceNow and enterprise monitoring tools

• Sole UK national
• SC cleared or eligible

A great opportunity for a calm, credible and decisive operations leader who can run a live environment, align suppliers, and confidently represent the business onsite.

RSG Plc is acting as an Employment Agency in relation to this vacancy.