Collision Front Desk Receptionist

Category: Administrative

Posted On: 06/26/2025

Position Summary

We are seeking a professional and customer-focused Front Desk Receptionist for our Collision Center. This individual will serve as the first point of contact for our customers and play a key role in ensuring a smooth and efficient customer experience from arrival to repair completion.

Key Responsibilities

• Greet customers promptly and courteously as they arrive.
• Answer incoming phone calls and route them appropriately.
• Schedule repair appointments and update the scheduling system as needed.
• Assist customers with questions regarding estimates, repairs, and vehicle status.
• Open and accurately enter customer and vehicle information into repair orders (ROs).
• Coordinate with estimators, technicians, and the rental department to ensure customer needs are met.
• Communicate repair timelines and updates to customers clearly and professionally.
• Maintain a clean and organized front desk and waiting area.
• Handle administrative tasks as assigned, including scanning, filing, and data entry.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or front desk experience preferred; experience in an automotive or collision center a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficient with basic computer systems and office software.