Collections Specialist

Collections Specialist - Sheffield Hybrid German & French Language Skills Desirable

Your New Company
Join a thriving, fast-paced organisation based in Sheffield that's currently experiencing an exciting phase of growth. Renowned for its supportive culture and commitment to employee development, this company offers a fantastic environment for both graduates and experienced professionals to build a rewarding career.
Your New Role
As the new Collections Specialist, you'll play a key role in managing high-volume accounts and driving efficient debt recovery processes. This is a dynamic opportunity for a recent graduate eager to launch their career or an experienced credit control professional ready for their next challenge.
This role is perfect for someone who enjoys problem-solving, thrives in a target-driven environment, and takes pride in delivering excellent customer service.

• Monitor and manage assigned accounts, identifying overdue payments and prioritising follow-ups.
• Communicate with customers via phone and email to chase outstanding invoices, arrange payment plans, and resolve queries.
• Investigate and resolve billing discrepancies, working closely with internal teams to ensure accuracy.
• Maintain up-to-date and accurate account records, identifying and correcting incomplete or incorrect payments.

What You'll Need to Succeed:

• Experience in credit control, accounts receivable, or collections (strong customer service backgrounds also considered)
• Excellent communication skills - confident on the phone and clear in written correspondence
• Strong negotiation skills and the ability to handle challenging conversations
• High attention to detail and strong organisational skills
• German and/or French language skills are highly desirable.

What You'll Get in Return:

• Competitive salary (based on experience)
• Hybrid working: 4 days in the office, 1 day from home
• 25 days holiday + bank holidays
• Private medical insurance
• A collaborative, inclusive, and supportive team culture
• Clear career development opportunities in a growing business
• A modern, vibrant office environment

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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