Collection Team Leader

Categories Finance / Benefits / Revenues / Procurement
Directorate N/A Published Date 24/03/2026 Closing Date 06/04/2026

You will join the team responsible for providing high quality advice to our Benefits, Council Tax & Business Rates customers on the telephone, face to face at the Town Hall and via correspondence.

To manage both staff and processes involved in the collection and recovery of Council Tax, National Non-Domestic Rates (NNDR) and Benefit overpayments, ensuring excellent standards of operations and performance.

You should have approximately 3 years recent experience of working in Benefits and/or Local Taxation services.

If you hold an Institute of Rating Revenues and Valuation Technician qualification or are educated to NVQ Level 3 in a related field please note this on your application however these qualifications are desirable for the post.

For detailed information on this role, please refer to the attached Role Profile. For a further informal discussion, please contact Wendy Tarelli, Revenues and Benefits Manager, on

Benefits

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

Find out further information about us and what it's like to work for our great team by visiting the Jobs and Careers home page.

General Information for Applicants:

If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on or .

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You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.