Coffee Engineer (Service Engineer)

Location: Field-based - covering 110 Wenzel's sites across the region
Salary: £40,000 per annum
Hours: 40 hours per week (8.5-hour shifts, 5 days out of 7 on a rota basis, Monday-Sunday)

About Us

Wenzel's the Bakers is a long-established, family-run bakery brand with over 110 stores across the UK. We pride ourselves on delivering quality products and exceptional customer service. We're now looking for a skilled Coffee Engineer to join our technical team, supporting our coffee operations across all Wenzel's sites.

The Role

As a Coffee Machine Service Engineer, you will play a key role in ensuring our coffee equipment operates to the highest standards. You'll be responsible for the installation, service, and maintenance of bean-to-cup coffee machines across our network of stores.

Key Responsibilities:

• Install, service, and repair coffee machines across Wenzel's retail locations
• Carry out planned preventative maintenance and respond to reactive breakdowns
• Diagnose electrical and mechanical faults efficiently and accurately
• Complete service documentation and maintain accurate records
• Manage van stock levels and ensure spare parts availability
• Work to an allocated service route and liaise effectively with store teams
• Ensure compliance with all relevant safety standards and company procedures

About You

We're looking for someone with a strong electrical background and experience working on commercial coffee machines. A proactive problem solver who enjoys working independently and delivering a high standard of customer service.

Essential Skills & Experience:

• Previous experience in servicing and maintaining bean-to-cup coffee machines
• Proven electrical skills (both 3 phase and single phase systems)
• Basic mechanical and fault finding skills
• PSSR trained (Pressure Systems Safety Regulations)
• Experience working with brands such as La Cimbali, Franke, or WMF is highly desirable
• Full UK driving licence

What We Offer

• Competitive salary : £40,000 per annum
• Free meal provided every shift and 50% discount on other food
• Company pension scheme
• 28 days' holiday (including bank holidays)
• Extra paid day off for your birthday
• Training and development opportunities, including apprenticeships and career progression
• A comprehensive Wellbeing Centre and 24/7 Employee Assistance Helpline offering free, confidential advice

Hiring Process

The hiring process will include an initial call or video interview, followed by a final face-to-face interview at our HQ. Employment will be contingent on satisfactory reference checks.