CMHT Team Administrator (Part-time)

Are you looking for a new admin role with a community mental health team?

We are recruiting a part-time Administrator to join the Chiltern Community Mental Health Team (CMHT) East and West. The post is based at Saffron House, High Wycombe, supporting both the Amersham (East) and High Wycombe (West) teams.

This is a key administrative role within a well-established and busy clinical service. The role includes referral management alongside wider administrative support to the multidisciplinary team.

We are looking for a well motivated, conscientious and friendly person who is willing to learn and play a key role in improving the lives of the service users we work with. You will have contact with patients, relatives, other members of the public and professionals from partner organisations. You will have an important role in helping the service to run efficiently in a busy and sometimes demanding environment.

Please note this role is part time working 22.5 hours per week.

Main duties of the job

You must be highly computer literate and able to demonstrate strong working knowledge of Microsoft Office, with good typing skills, excellent organisational and communication abilities. Previous office based administrative experience is essential. The role requires confidence working independently, managing competing priorities and maintaining accuracy under pressure. The post will involve frontline tasks, including:

• Processing and managing incoming referrals accurately and efficiently
• Liaising with patients, referrers, clinicians and partner services
• Recording and maintaining information on electronic patient record systems
• Managing email and telephone enquiries from patients, relatives and professionals
• Booking appointments and supporting diary management
• Data entry and maintaining accurate records
• Providing reception cover when required
• Supporting the wider team with general administrative duties appropriate to the band

The successful candidate must be comfortable working in an environment where priorities can change quickly and workloads are consistently high.

Job responsibilities

• To provide comprehensive and efficient administrative support to the CMHT across East and West services.
• To play a key role in the management and processing of referrals within the service.
• To undertake appointment booking, outcome recording and follow up actions in line with service procedures.
• To ensure accurate data input and maintenance of electronic patient record systems in accordance with Trust policies and information governance standards.
• To respond to telephone, email and written enquiries from families, patients and professionals in a professional, confidential and sensitive manner.
• To produce high quality documentation and correspondence using Microsoft Office applications in line with Trust corporate standards.
• To support the smooth running of the administrative function across East and West teams.
• To provide cross cover within the administrative team during periods of annual leave, sickness or other absence.
• To maintain strict confidentiality at all times in line with Trust policies and safeguarding requirements.

Qualifications

• High level knowledge of Microsoft Word/Outlook/Excel/PowerPoint
• Secretarial training to the level of NVQ2 or equivalent experience
• Word processing/touch typing
• ECDL training
• Working knowledge of email systems and RiO

Experience

• Administration or secretarial experience
• Experience of working with confidential documents
• Other admin or secretarial experience
• Experience of using digital transcribing solutions
• Excellent communication and organisational skills
• Ability to prioritise workload and use own initiative
• Ability to work effectively in a busy environment
• Ability to produce good quality correspondence and reports
• Ability to compile and draft reports
• Ability to minute meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,392 to £31,157 a year (pro rata)