Cluster Manager

Position Overview

Permanent, full time, daytime position working Monday to Friday. Salary ranging from £95,000.00 to £105,000.00 per annum, dependent on skills and experience, plus a car allowance and a bonus.

Key Responsibilities

• Account Ownership & Governance: Own overall operational performance, stability, and delivery across the cluster; ensure consistent execution of operating models, standards, and commitments across all sites; provide clear, data driven insight into performance, risks, and recovery actions.
• Stakeholder Management: Act as the key escalation and leadership interface for senior stakeholders; build strong relationships through transparency, control, and delivery; provide regular updates on performance, risks, and opportunities.
• Operational Performance: Drive performance across safety, service, productivity, cost, quality, and inventory; challenge site performance and ensure effective recovery plans are in place; align capacity, labour, systems, and infrastructure with business needs.
• Risk & Assurance: Identify and manage operational and commercial risks proactively; ensure issues are resolved at root cause, not just locally; provide assurance on operational stability and control.
• Leadership: Lead, coach, and develop Site Managers; drive consistency, accountability, and collaboration across sites; build capability and succession within the leadership team.
• Strategy & Change: Translate strategy into clear, executable plans; lead transformation and continuous improvement initiatives; ensure change is delivered consistently and sustainably.
• Health & Safety & Compliance: Promote a strong Health & Safety culture across the cluster; ensure full compliance with legal and internal standards; monitor and manage safety performance and risks.

Profile

• Senior operational and commercial leader responsible for multi site performance and delivery.
• Accountable for driving consistency, governance, and operational excellence across the cluster.
• Trusted stakeholder partner, operating as key interface between sites, leadership, and clients.
• Strong focus on performance management across safety, service, cost, quality, and productivity.
• Experienced in identifying risks and implementing proactive, structured solutions.
• Proven ability to lead, coach, and develop high performing site leadership teams.
• Skilled in translating strategy into clear, actionable operational plans.
• Driven by continuous improvement, transformation, and operational optimisation.
• Strong advocate of Health & Safety, compliance, and best practice standards.
• Data driven, commercially aware, and results focused.

Additional Information

We are proud to be an inclusive and diverse organization where we are committed to employee development and recognising the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities. If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: