Cluster Manager - Quick Commerce, Project Tez

Key Responsibilities

• Ensure a safe work environment
• Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
• Responsible for the overall Quality, Productivity and dark store performance
• Appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives
• Ensuring building health and inventory metrics with best in class quality metrics
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required
• Carry out resource planning periodically and remove/reduce capacity constraints if any in coordination with resource planning and finance teams
• Ensure best practices in people management and accountable for compliance, connections and scorecards
• Manage people and team development
• Create leaders and talent pipeline. Good stakeholder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience

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