Cluster Manager - Quick Commerce, Project Tez

A strategic and people leader for a large team, the Cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create a dark store network, serve customers with a best-in-class quick commerce experience, and manage building-level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Key job responsibilities

1. Ensure a safe work environment
2. Lead and supervise a team of TLs as direct reports supported by PAs in Operations
3. Responsible for overall quality, productivity, and dark store performance
4. Appraise performance; resolve problems; and address staffing needs
5. Review work forecasts and determine productivity requirements to meet overall building objectives
6. Ensure building health and inventory metrics with best-in-class quality metrics
7. Collaborate with stakeholders and adopt best practices cross-functionally
8. Proactively identify and lead process improvement initiatives
9. Learn and understand system interventions for order processing and communicate new processes and control measures
10. Carry out resource planning periodically and address capacity constraints in coordination with Resource Planning and Finance teams
11. Ensure best practices in people management, compliance, connections, and scorecards
12. Manage people and team development, creating leaders and talent pipelines
13. Maintain good stakeholder and project management skills
14. Engage in cross-functional and cross-mile interfacing to promote best practices and initiatives

BASIC QUALIFICATIONS

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Ability to work a flexible schedule, including weekends, nights, and holidays

PREFERRED QUALIFICATIONS

• 2+ years of experience in performance metrics, process improvement, or lean techniques

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