CloudCX Chatbot Developer

Our international client is looking for a CloudCX Chatbot Developer to join their team for a 12-month freelance B2B contract with a high chance of extension. This is a hybrid in Bristol or London, and you would need to be on-site 3 days a week.

Project details

• Position: CloudCX Chatbot Developer
• Contract type: Freelance B2B.
• Contract Length: 12 months
• Location: Hybrid in Bristol or London
• Languages: English

Key Responsibilities

• Design, develop, and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels
• Collaborate with cross-functional teams to understand business requirements and design chatbot workflows that meet customer needs
• Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience
• Integrate chatbots with Back End systems, APIs, and third-party services to provide seamless end-to-end solutions
• Continuously optimize chatbot performance and functionality based on user feedback and analytics insight

Desired Skills and Experience:

• Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies
• Proficiency in programming languages such as JavaScript, Python, or Java, with experience in chatbot development frameworks
• Strong understanding of NLP techniques, including intent recognition, entity extraction, and dialogue management
• Experience integrating chatbots with Back End systems, APIs and databases
• Excellent problem-solving skills and the ability to work effectively in a fast-paced collaborative environment
• Chatbot/IVRbotdevelopment experience is a mandatory skill
• Architectural diagrams
• Docker
• Microservices
• Software Engineering and Design Architecture
• UML diagram

If this interests you, please send me an up-to-date CV and we can discuss the role in more detail. If you know someone who might be interested, please forward this email their way.