Cloud Engineer - GCP

Telana are experts in applied innovation, focused on delivering business outcomes through AI, data, software development, and cloud engineering expertise. Formed by the combination of Ancoris and Sundown Solutions, together we leverage our problem solving skills and end-to-end capabilities to help you create better digital experiences for your customers and employees.

As a top-tier partner of Google Cloud and Microsoft, the market leaders for AI, Data, and Cloud, we partner with some of the world's biggest brands and government organisations to attract new customers, drive efficiency, improve experiences, and identify future opportunities for growth. Telana (Ancoris) has been recognised as a Leader for Data, Analytics, and Machine Learning in the ISG Provider Lens for Google Cloud Partner Ecosystem in 2024, and a Rising Star in 2022 and 2023. Telana (Sundown) is accredited as an Azure Expert MSP provider. Telana was also awarded Google Cloud's 2024 EMEA Public Sector Partner of the Year award.

What will your role be?

You will be working with our customers to support, maintain and optimise Google Cloud Platform (GCP) infrastructure & services. This is a hands-on support based role where you will get great exposure to a wide array of technologies and customers.

You will be working with both virtual servers (Compute Engine) as well as cloud-native architectures, containers and serverless environments, with an emphasis on automation and efficiency. You will also be working with live Telana-developed software, data and AI solutions to support these for our customers.

While this role will be focussed on Google Cloud Platform support, you will also need to occasionally support other Google services, such as Google Workspace, ChromeOS and Google Maps Platform.

In the mid-term we will also look to afford you with opportunities to cross-train to have a familiarity with Microsoft cloud technologies and solutions.

What will you be doing?

• Supporting, troubleshooting, optimising Google Cloud (approx 80%) and Google Workspace (approx 20%) solutions for our customers.
• Keeping up to date with Google technologies to ensure you stay abreast of market leading technologies and how we may use them.
• Resolving incidents (and potential incidents) in line with customer SLAs.
• Engaging with Google's Support teams where additional support or escalation is required.
• Ensuring our customers receive industry leading levels of service.
• Working with a talented team and participating in an on call rota to provide 24x7 coverage across the team.
• Working on a variety of technologies & customers, across multiple industries - no two days are likely to be the same!

This may be you:

• You are passionate about Google Cloud and broader cloud technologies including Google Workspace and Microsoft Azure.
• You've got experience of working in a 24x7 technical support environment and working with critical customer production systems.
• You ideally have experience in at least 3 of the following areas:
• Cloud platform support on GCP (with Azure experience being an upside)
• Google Workspace support
• O/S configuration, patching and automation
• Infrastructure monitoring (configuring, maintaining and troubleshooting)
• Automation technologies such as Ansible, Terraform and similar
• Experience of supporting cloud native or serverless applications
• Experience of supporting container based services
• Skills in any of the following areas are not essential, but would be an advantage:
• Networking experience
• Security operations
• Vulnerability monitoring & remediation
• ITIL based processes and procedures
• Scripting using Bash, PowerShell or Python
• You are strong at problem solving & have an eye for detail. You will need critical thinking to deal with technical solutions and stakeholders.
• Great communication and interpersonal skills with an ability to work collaboratively.
• You're curious. Desire to continuously learn, improve and understand the technology driving the industry and how it can unlock value for our customers.
• You are keen to obtain Google certifications and in the future Microsoft certifications, with full support and training from the business.
• You're eligible to obtain Security Clearance.

There are many roads leading up to being a Managed Service Cloud Engineer. Not sure you meet 100% of our qualifications? Have an untraditional background? Our team is already a mix of self-taught and formally educated people. Don't self-select out!

What we offer you

• You will be a part of a skilled, inspiring, and supportive team, and work in an environment that encourages long term personal growth.
• Flexible, and trust-based work environment with a healthy work life balance. We follow a hybrid model and you will be expected to join us at our local office in Accrington a minimum of twice a week.
• Our people come first. That's why you'll have access to private medical insurance, employee assistance programmes, group life assurance, income protection and access to a market leading benefits platform.
• Learning & development. We will support you in your growth journey and cover the costs of your role-based certifications.
• We have first hand experience that diversity encourages creativity and innovation and makes us better placed to understand a wider range of customers' needs. This means that whatever your background, you won't find a more welcoming place to work.
• We have family friendly policies and encourage a work-life balance, including flexible working options in roles which permit it.

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You must hold or be willing and able to obtain security clearance to SC level. You do not need to already hold SC to apply Select