Cloud Engineer - Azure

Telana are experts in applied innovation, focused on delivering business outcomes through AI, data, software development, and cloud engineering expertise. Formed by the combination of Ancoris and Sundown Solutions, we are a top-tier partner for both Microsoft and Google Cloud. As an accredited Azure Expert MSP provider, we partner with some of the world's leading brands and government organisations, helping them modernise, drive efficiency, and grow. Our Managed Services team is the cornerstone of our client relationships, ensuring their foundational cloud platforms are performant, optimised, and secure.

What will your role be?

We are seeking an experienced and proactive Cloud Engineer to join our growing Managed Services team. This is a key role where you will act as the highest point of technical escalation for our diverse portfolio of clients, taking ownership of the most complex challenges within Microsoft Azure and Microsoft 365.

Beyond reactive support, you will be a technical leader, driving proactive service improvements, performing platform health checks, and ensuring our clients' environments are aligned with best practices. You will also play a crucial role in mentoring our engineers and providing technical insight during pre-sales engagements for new managed service opportunities. This role is perfect for a technology enthusiast who enjoys solving complex problems, sharing knowledge, and making a tangible impact on customer success in a fast-paced MSP environment.

What will you be doing?

• Serve as the final point of technical escalation for complex incidents and problems related to Microsoft Azure infrastructure and Microsoft 365 services.
• Proactively manage and improve client environments by conducting regular health checks, identifying opportunities for optimisation, and implementing service improvements.
• Stay current with the Microsoft Cloud roadmap, analysing the impact of platform updates, new features, and service deprecations, and providing strategic advice to our clients.
• Mentor and provide technical guidance to Core and Associate level engineers, fostering a culture of continuous learning and knowledge sharing.
• Provide technical pre-sales support to the sales team, helping to qualify, scope, and design solutions for prospective Managed Services clients.
• Develop and maintain high-quality technical documentation for client environments and internal knowledge-base articles.
• Work collaboratively with the wider Telana team, including service delivery and solutions architects, to ensure exemplary service for our clients.
• Liaise directly with Microsoft and other third-party vendors to resolve high-priority technical issues.

This may be you:

We are looking for a problem-solver with a passion for cloud technology and a strong customer service ethos.

• Significant experience in a senior IT role (e.g., 3rd Line Engineer, Senior Systems Administrator, Cloud Engineer) within a Managed Services Provider (MSP) environment.
• Expert-level, hands-on experience in administering and supporting Microsoft Azure IaaS and PaaS, including:
• Core Infrastructure: Virtual Machines, Storage (Blob, Files, Disks), and high availability/disaster recovery solutions including Azure Backup and Azure Site Recovery.
• Networking: Virtual Networking (VNETs, NSGs, UDRs, Peering), Firewalls, VPN Gateways, and ExpressRoute.
• Identity & Security: Microsoft Entra ID (including Entra ID Connect, Conditional Access, MFA), Role-Based Access Control (RBAC), and Privileged Identity Management (PIM).
• Monitoring & Governance: Azure Monitor, Log Analytics, and the creation and management of Azure Policy.
• Threat Protection: Deployment and operational management of security services including Microsoft Defender for Cloud and Microsoft Sentinel.
• Platform Services: Experience supporting Azure App Service (e.g. Web Apps, Function Apps), a foundational understanding of containerisation (ACI/AKS), and familiarity with core Azure data services like Azure SQL Database and Data Factory.
• Strong administration and troubleshooting skills across the Microsoft 365 suite, particularly:
• Identity and Access: Microsoft Entra ID, including hybrid identity (Entra ID Connect), Conditional Access, and MFA.
• Messaging and Collaboration: Proven experience with Exchange Online (migrations, mail flow, security policies) and SharePoint Online (migrations, advanced permissions, governance).
• Security and Compliance: Hands-on experience with security services like Microsoft Defender for Office 365 and implementing Microsoft Purview policies (e.g., Data Loss Prevention, Sensitivity Labels).
• Demonstrable automation experience using scripting languages (e.g. PowerShell, Bash, Python) or Infrastructure as Code tools to manage Azure and M365 environments.
• A strong understanding of core networking services (DNS, DHCP), Windows Server Active Directory, and Entra Connect.
• A proven ability to lead technical troubleshooting for complex, multifaceted issues and see them through to resolution.
• Excellent communication and interpersonal skills, with the ability to articulate complex technical solutions to both technical colleagues and non-technical clients.
• You must hold or be willing and able to obtain security clearance to SC level. You do not need to already hold SC to apply.
• Experience with Microsoft Intune for modern endpoint management (Windows, iOS, Android) and application deployment.
• Knowledge of Infrastructure as Code (IaC) tools like Terraform, or Bicep.
• Previous experience in a customer-facing role.

Not sure you meet 100% of our qualifications? Have an untraditional background? Our team is already a mix of self-taught and formally educated people. Don't self-select out!

What we offer you

• You will be a part of a skilled, inspiring, and supportive team, and work in an environment that encourages long term personal growth.
• Flexible, and trust-based work environment with a healthy work life balance.
• Our people come first. That's why you'll have access to private medical insurance, employee assistance programmes, group life assurance, income protection and access to a market leading benefits platform.
• Learning & development. We will support you in your growth journey and cover the costs of your role-based certifications.
• We have first hand experience that diversity encourages creativity and innovation and makes us better placed to understand a wider range of customers' needs. This means that whatever your background, you won't find a more welcoming place to work.
• We have family friendly policies and encourage a work-life balance, including flexible working options in roles which permit it.