Cloakroom Attendant

Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

AtEstelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

The key responsibilities for this role will include but are not limited to:

• Tagging all items checked into the cloakroom and issue them with a matching ticket.
• Safely storing items on hangers or racks, on shelves or in lockers with a focus on the set order, so items do not get mixed up.
• Returning items to members on receipt of the matching ticket.
• Remaining on duty, safeguarding items until members return.
• Reporting any lost items, suspicious persons, or items to the manager on duty and Security team and referring guest problems or complaints immediately.
• Welcoming members to the venue and providing them with information as and when required.
• Being an ambassador for our members club as well as someone who embodies our values and commitment to our teams both when at work and when not.
• Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with all operational teams.

• Previous Cloakroom Attendant experience in a busy and high-volume hospitality operation an advantage
• Attention to detail, able to identify mistakes and request clarification.
• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Strong command of English.
• A genuine passion for hospitality and hosting.