Clinical Support Assistant Psychologist Co-ord.

Clinical Support Assistant Psychologist Co ord.

The Clinician Support and Assistant Psychologist Development Coordinator is a key operational role acting as the main link between the Operations Team, our network of clinicians, and a team of office based Assistant Psychologists.

The role ensures clinicians receive timely, accurate and supportive responses to process related queries, enabling efficient delivery of high quality assessments and reports without compromising the patient experience. Working closely with the Service Lead and Clinical Lead, the role also oversees the fair allocation of clinical tasks to Assistant Psychologists, ensuring equitable development opportunities and exposure to a range of clinical activities.

This role is ideal for an ambitious, empathetic Assistant Psychologist who enjoys coordination, problem solving and supporting others' development. The post holder will bring a calm, personable and adaptable communication style, with the ability to think on their feet, diffuse tension and take a solutions focused approach.

While not a directly clinical role, a strong grounding in psychology and an interest in service development will support effective understanding of clinical processes, team dynamics and clinician challenges.

Main duties of the job

1. Primary Contact

Act as the primary first line contact for clinicians seeking clarification on processes, workflow, documentation, systems or pathway expectations.

Respond promptly to clinician queries, resolving issues wherever possible before escalation.

Maintain a calm and positive approach when supporting clinicians experiencing frustration, delays or operational challenges.

Diffuse tensions effectively and professionally, ensuring clinicians feel supported and valued.

2. Workflow & Clinical Process Coordination

Ensure clinicians have all necessary documentation, templates, pathway information and updates required for consistent assessment delivery.

Monitor and support clinician progress across assessment and reporting milestones, proactively identifying barriers or delays.

Collaborate with Operations Team colleagues to ensure clinicians remain aligned with scheduling, reporting timeframes and service requirements.

3. Communication & Relationship Management

Build and maintain strong, respectful working relationships with all clinicians (internal and external).

Communicate updates, process changes or system improvements clearly, promptly and with sensitivity to clinician needs.

Represent the Operations Team in a supportive, solution focused and professional manner at all times.

4. Quality Assurance & Governance Support

Assist clinicians with adhering to internal quality expectations for documentation, reports and assessments.

Monitor recurring issues or themes and escalates these appropriately to the Service Lead.

Support governance processes by ensuring clinician queries relating to safeguarding, risk or compliance are escalated quickly and correctly.

5. Operational Efficiency & Problem Solving

Identify inefficiencies or communication gaps that impact clinician workflow and propose solutions.

Participate in discussions of process improvements that enhance clinical workflow and overall patient experience.

Maintain detailed logs of common issues, resolutions and trends to inform service improvements.

6. Systems & Information Management

Use operational and clinical systems (e.g. Semble) to check clinician schedules, documentation status, report submissions and workflow progress.

Ensure all communications and updates are accurately recorded within internal systems.

Support data capture for performance reporting where relevant (e.g. report turnaround times, clinician queries, delays).

Work closely with the Operations Team to ensure cohesive communication and consistent service delivery across referrals, appointments, assessments and reporting.

Assist colleagues during periods of high demand or staff absence. Contribute positively to a stable, inclusive and supportive team environment.

7. Escalation & Risk Communication

Escalate concerns, emerging risks or patterns of clinician feedback to the Service Lead.

Share positive developments, successful resolutions or workflow improvements as they arise.

Uphold and represent KT Healthcare values in all clinician interactions.

8. Coordination of Assistant Psychologists

Act as the central point for clinical task requests from the Service Lead, Clinical Lead and Team Leads.

Allocate clinical tasks fairly and transparently to office based Assistant Psychologists (including the post holder), promoting equitable access to learning opportunities.

Maintain oversight of the range and frequency of clinical opportunities each Assistant Psychologist has undertaken, ensuring balanced development across the team.

Serve as a key point of contact for Assistant Psychologists seeking advice or clarification about clinical tasks, escalating or seeking support from the Service Lead where appropriate.

Contribute to Assistant Psychologists' appraisals by providing feedback on the breadth and depth of clinical work completed during the review period.

Core Competencies

• Strong interpersonal and relationship building skills
• Calm, empathetic and professional communication style
• Ability to diffuse tension and manage emotionally charged conversations
• Effective problem solving and critical thinking
• Adaptability and ability to rapidly switch focus in a fast moving environment
• Strong attention to detail and accuracy
• Ability to prioritise and manage competing deadlines
• Commitment to safeguarding, confidentiality and service quality

Technical Skills

• Proficient in Microsoft Office and clinical/operational management systems
• Ability to navigate and interpret clinician workflow data
• Clear, concise professional written communication
• Understanding of GDPR, data protection and safeguarding responsibilities
• Familiarity with clinical terminology or assessment processes (desirable)

About us

A family owned private therapy company specialising in Autism Diagnostic Services. Our core values centre around establishing meaningful connections with our patients and their families while delivering diagnostic assessments of the highest quality. We collaborate extensively with GPs, NHS ICBs and aim to deliver high quality, meticulously vetted diagnostic assessments and reports.

Person Specification

• Psychology degree or a related discipline
• Experience in the industry and similar or same role
• Experience in the same industry

The candidate must have a psychology degree or a relative discipline as this is an Assistant Psychologist role.

The candidate must be able to travel into Chichester and be a reliable commutable distance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Office 43 Chichester Enterprise Centre, Terminus Road