Clinical Support Administrator

Job Overview

We are looking for an organised, professional and friendly individual to join our sexual health service as a Clinic Support Administrator. The role provides a welcoming front of house service and manages patient enquiries across multiple clinic locations.

Main Duties of the Job

• Deliver a professional and welcoming front of house service to patients and visitors.
• Act as the first point of contact via telephone, email and in person.
• Manage incoming calls and a centralised generic mailbox, ensuring timely response and appropriate escalation.
• Process referrals, bookings and patient registrations using the electronic patient record system.
• Provide accurate information and refer patients to the most appropriate clinic within the network.
• Arrange interpreting or communication support where required.
• Support patient flow within clinics, including routine observations (height, weight, blood pressure) and urine sample collection, following training.
• Act as a chaperone for clinical consultations and examinations in line with policy.
• Communicate results verbally when directed by a clinician.
• Maintain reception, waiting and operational areas to agreed cleanliness and tidiness standards.
• Follow infection prevention and cleaning protocols and report estates or environmental issues promptly.
• Monitor and maintain stock levels, including ordering stationary and supplies.
• Manage incoming and outgoing post, including Royal Mail click and drop processes and the condom by post scheme.
• Support medication collections in line with service procedures.
• Attend the Saturday rota and be available for evening work up to 8 pm as part of contracted hours.
• Work flexibly across Ipswich and Bury St Edmunds, travelling independently between sites.

Qualifications & Education

• Good standard of general education, including GCSE (or equivalent) in English and Maths.
• NVQ Level 2 in Business Administration or equivalent experience.

Work Related Knowledge & Experience

• Experience in a customer facing or front of house role.
• Experience handling telephone enquiries in a busy environment.
• Experience with accurate data entry and record keeping.
• Experience working as part of a team with members of the public.
• Experience in a healthcare or public service setting.
• Experience using electronic patient record systems and monitoring shared mailboxes or processing referrals.
• Excellent verbal and written communication skills.
• Ability to provide a professional and welcoming front of house service and work calmly in a busy environment.
• Ability to prioritise workload, manage time and follow administrative procedures accurately.
• Strong attention to detail in record keeping.
• Ability to work effectively as part of a team and develop positive working relationships.
• Ability to respond calmly to challenging situations and to act on safeguarding concerns.
• Commitment to maintaining strict confidentiality of sexual health information.
• Awareness of infection prevention and control principles.
• Good IT skills, including email and electronic systems.
• Ability to work flexibly across sites and travel independently between Ipswich and Bury St Edmunds.
• Willingness to undertake training for routine observations and chaperoning duties.
• Experience managing challenging situations with the public.

Person Specification

• Professional, discreet and non judgemental approach to handling confidential information.
• Strong organisational and administrative skills.
• Team working ability and willingness to support colleagues across multiple clinics.
• Dedication to providing inclusive and respectful care.

EEO Statement

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, including LGBT+, ethnic minority and men's networks. Applicants from under represented groups are encouraged to apply.

Disability

If you have a disability and need assistance or more time to complete your application or attend an interview, please contact the HR Services Team.