Clinical Receptionist - Hey Baby 4D Sunderland

Hey Baby 4D is a leading private 4D ultrasound clinic franchise, and we are delighted to be opening a new clinic in Sunderland. We are looking for 2 experienced Receptionist with a warm and friendly personality who will fit seamlessly into the Hey Baby family to join our busy team on a part-time basis.

Key Responsibilities:

• Booking appointments for customers via phone and in person.
• Welcoming customers and assisting with queries.
• Promoting sales of extras, offering heartbeat bears, cannons, keyrings etc
• Processing payments promptly (cash and card).
• Acting as a Chaperone during scans (training provided).
• Maintaining accurate records and completing necessary paperwork.
• Noting and effectively relaying customer feedback to management.
• Managing customer messages through the online chat system.
• Following procedures of Opening and Closing clinic
• The clinic must be kept clean at all times and daily, weekly and monthly cleaning must be done and documented.
• Conducting stock checks and promptly placing orders or notifying management to ensure clinic is well stocked.
• To keep up to date on documentations.
• Completing job-specific training provided by management.
• Assisting with social media management, creating reels, taking photos, encouraging customers to tag, share like our page
• Liaising with the NHS to ensure smooth referral processes.
• Exceeding KPIs and contributing to the clinic's growth.
• Standard Operating Procedures and Policies must be followed.

Additional Information:

• You will work closely with a sonographer and must demonstrate reliability, accountability, and the ability to work independently.
• Excellent communication skills are essential.

What We're Looking For:

• Experience in reception or administrative roles is essential, with a proven ability to deliver exceptional customer service.
• Experience in a clinical environment is preferred.
• Proficiency in IT systems, with strong verbal and written communication skills.
• A satisfactory Enhanced DBS (adult workforce) check will be required before employment begins and must be maintained throughout your employment.

Job Details:

• Type: Part time
• Position Available: 2
• Term: 1 Year Fixed Term
• Days / hours of the week: 22.5 hours
• Monday 3.30pm-8pm
• Wednesday 3.30pm-8pm
• Friday 3.30pm-8pm
• Saturday 9.30am-4pm
• Sunday 9.30am-4pm
• Salary: £12.71/hour
• Required Experience: Customer Care, Reception, Administration
• Language Requirement: English
• Location: Hey Baby 4D Sunderland, Unit 2, Baird Close, Washington, Tyne And Wear, NE37 3HL.
  
• Start Date: Mid July 2026

Become part of a team that creates unforgettable moments for families during a precious time in their lives.

Applicants must be at least 18 years of age to apply.