Clinical IT Support Specialist

Clinical IT Support Specialist

Apply at: Manchester Office Full-time Posted Yesterday Job Requisition ID: JR-

Uniphar - Who we are

With over 3,000 employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with more than 200 top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.

This role is within Uniphar Medtech, focusing on delivering innovative medical technologies and solutions.

The primary purpose of this role is to install and configure Clinical Information Systems at customer sites and to resolve or escalate issues as needed.

The role involves providing both remote and onsite support across the UK, with some flexibility for remote work after training.

Principal Duties and Responsibilities:

• Install Server and Client Hardware/Software
• Interface Medical Devices with Clinical Systems
• Integrate Hospital Wide Information Systems such as Laboratory and PACS
• Advise Customers on Design Solutions and Workflows
• Detect and mitigate potential performance issues proactively
• Ensure compliance with Company Quality procedures
• Follow protocols for call logging, service scheduling, and related activities
• Maintain proactive communication to ensure customer satisfaction
• Participate in a 24x7 on-call rotation; occasional work outside normal hours may be required

Role Requirements:

The focus is on Windows and SQL Server Administration and troubleshooting. Desirable experience includes:

• Strong Windows Server Administration
• MS SQL Server Administration and Reporting
• Scripting skills (SQL, JavaScript, Visual Basic)
• Virtual machine technology
• Networking and Citrix
• Desktop support
• Troubleshooting and customer service experience
• Excellent communication skills, both verbal and written
• Analytical and troubleshooting skills
• Self-motivated team player
• Full driving license
• Degree in Engineering, Computer Science, or IT (preferred)

Minimum of 5 years' experience with Windows and MS SQL Administration is ideal.

Cardiac Services

Founded in 1968, Cardiac Services supplies and supports diagnostic and measurement equipment in Ireland and the UK, focusing on ICU, Coronary Care, Theatre, and Maternity. It includes divisions providing equipment for hospitals, EMS, GPs, universities, and B2B sectors, with products like ventilators, defibrillators, ECG machines, and more.

The Hospital Division specializes in Patient Monitoring, Resuscitation, Cardiology, Surgical Scopes, and Clinical Information Systems, mainly serving intensive care, operating rooms, and emergency departments. The Service & Education Division offers equipment repair and training courses. Website:

Cardiac Services is part of Uniphar Group's Medtech Division.

Our Work Experience reflects our culture, values, sustainability efforts, recognition programs, and our people. Our employees are disciplined, hardworking, curious, trustworthy, humble, and truthful. They prioritize teamwork, collaboration, and making a difference, which has earned us the title of Top Workplace in the area.