Clinical Helpline Team Leader- Parenteral Nutrition

Clinical Team Leader - Helpline Patient Solutions Field-Based (UK) Full Time Lead with purpose. Deliver excellence. Make a real difference.

We're looking for an exceptional Clinical Team Leader to support, inspire and drive a high-performing helpline team delivering vital patient care across the UK. If you're an experienced nurse with a passion for leadership, quality, and operational excellence, this is your opportunity to shape a service that truly impacts patient lives.

About the Role

As Clinical Team Leader, you will lead the day-to-day running of a 24/7 clinical helpline, ensuring safe, effective and compassionate support for patients, families, healthcare professionals and NHS partners. You'll work closely with the Nurse Manager and client teams to deliver a fully integrated clinical solution, always striving for best-in-class patient experience.

You will:

• Lead, develop and motivate a clinical nursing team
• Ensure safe and effective patient care across hospital and community transitions
• Provide clinical support via the helpline-virtually or face-to-face
• Maintain rotas, shift patterns and staffing levels to guarantee 24/7 coverage
• Support performance management, training, mentorship and development
• Drive quality, reporting, governance and compliance standards
• Collaborate with internal and external stakeholders to enhance service delivery
• Maintain your own clinical competence and uphold professional standards

What We're Looking For

• Current NMC registration
• Minimum 2 years post-registration experience in a senior role
• At least 6 months helpline/advice line experience (essential)
• Strong leadership skills with the ability to motivate and guide a team
• Confident decision-maker with a proactive, solution-focused mindset
• Excellent communication skills across all channels
• Ability to work autonomously and meet tight deadlines
• Full UK driving licence
• Commitment to outstanding patient care and service quality
• IT literate (Android/Windows)
• Desirable: Post-registration qualification or experience in CVAD or Parenteral Nutrition.

Why Join Us?

This is your chance to take a leading role in a service that truly matters-supporting patients at crucial moments in their journey, empowering clinical colleagues, and driving excellence across every touchpoint.

If you're ready to lead with confidence, deliver integrity, and make a measurable impact for patients every single day-we want to hear from you.