Clinical Administration Assistant

County Durham & Darlington NHS Foundation Trust

Clinical Administration Assistant

The closing date is 12 March 2026

Clinical administration is a key function in the management and day to day functionality of community nursing teams and the patients they care for. The purpose of this role is to work with and support the Community Nursing team with their clinical administration functions associated with the management of patients.

Main duties of the job

Accept incoming tasks and referrals to the team, setting appropriate care plans. Use the autoplanner functionality within SystmOne to allocate the following days visits. Support the duty sister to review allocated visits and support any changes required to the visit lists. Support with the replenishment and ordering of stock and equipment for the team.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Job responsibilities

Accept incoming tasks and referrals to the team, setting appropriate care plans. Use the autoplanner functionality within SystmOne to allocate the following days visits. Support the duty sister to review allocated visits and support any changes required to the visit lists. Support with the replenishment and ordering of stock and equipment for the team.

Person Specification Experience

• Experience of using trust electronic systems such as SystmOne and telephone call handling
• Understanding of community nursing caseloads and systems of working

Special Skills & Knowledge

• Good verbal and written communication skills
• Good organisational and facilitation skills
• Ability to work independently
• Ability to use audit methodologies
• Preparing excel spreadsheets and reports
• Clinical knowledge
• Able to assess service user needs, apply appropriate care plan and allocate the visit to the appropriate professional to deliver the care

Qualifications

• NVQ Level 3 or equivalent level of training and understanding of clinical organisation gained through individual training and experience
• Understanding and familiarity with electronic systems such as SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust