Clinical Admin Team Member

If you have experience experience in patient administration including EMIS tasks, referrals, iGPR, care-coordinating and coding, we would love to hear from you!

We are currently seeking an enthusiastic and capable Clinical Administrator to join our hardworking, and friendly team.

This role is very diverse involving administrative supportfor clinical staff and the management of patient enquiries both over the telephone,via e-mail and occasionally face to face.This role requires someone who can maintain composure during busyperiods and able to work independently as well as part of a small team. The job holder will need to possessexcellent IT skills, confident to multi-task and able to work flexibly when therole requires.

Main duties of the job

• Work closely with the Doctors providing support with clinical referrals
• Provide a timely service to secondary care, private sector hospitals as well as other agencies with whom we come in to contact
• Answer all e-mails from patients, referring to others in the surgery as needed.
• Signpost patients to other services, as necessary
• Deal with insurance requests
• Fulfil SARS requests from patients in a timely manner
• Work collaboratively with all practice staff

About us

Balmore Park Surgery is a 5 Partner Organisation, highly regarded and situated north of the River Thames in the popular town of Caversham, Reading with a patient list size of approximately 21,000 patients. Our team is comprised of GPPartners, Salaried GPs, Advanced Nurse Practitioners, Practice Nurses, HealthCare Assistants, Phlebotomists, Pharmacists as well as our non-clinical administrativecolleagues and our invaluable Patient Services Team.

Job responsibilities

Clinical Admin Team Member

The following are the core responsibilities of an Administratorin our Clinical Admin Team. There maybe, on occasion, a requirement to carry out other tasks. This will be dependentupon factors such as workload and staffing levels.

1. a. Actioningall incoming email
2. b. Processingreferrals using the electronic referral system (ERS)
3. c. Liaisingwith external agencies such as hospitals and community services, ensuringreferrals are processed efficiently.
4. d. Managingall enquiries in an effective manner
5. e. Assistingthe Operations Manager in dealing with any complaints received
6. f. Scanning of patient related documentation andattaching scanned documents to patients healthcare records
7. g. Inputtingdata into the patients healthcare records as necessary
8. h. Processingrequests for information i.e., SAR, insurance/solicitors letters and DVLAforms
9. i. Answering incoming phone calls, transferringcalls or dealing with the callers request appropriately
10. j. Producing letters, reports and associateddocumentation as required
11. k. Managingall administrative queries as necessary
12. l. Maintaining a clean, tidy, effective workingarea at all times
13. m. Supportingall clinical staff with general administrative tasks as requested

Qualifications

• Working knowledge of EMIS
• Demonstrable Administrative experience
• Ability to work flexibly and to respond positively to change
• Excellent keyboard skills
• Ability to handle confidential information with discretion
• Accuracy and attention to detail
• Excellent written and verbal communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.