Clinic Administrator Kings Norton

Are you a highly motivated, innovative, and flexible individual ready to make a difference in patients' lives? Join our team at our patient-centred Kings Norton Kidney Treatment Centre.

As the Clinic Administrator, you will be the first point of contact for visitors, playing a pivotal role in ensuring the clinic's smooth operation. This customer facing position demands excellent communication skills, the ability to work autonomously, prioritize tasks, and tackle challenges effectively. You'll provide crucial administrative support to the Clinic Manager and Deputy Clinic Manager, contributing to the clinic's overall efficiency. Additionally, you'll oversee timely reports and orders, reminding responsible individuals of submission dates and alerting the Clinic Manager to approaching deadlines.

Responsibilities

• Warmly welcome and assist patients and visitors to the clinic.
• Provide comprehensive administrative support to the Clinic Manager, Deputy Clinic Manager, and the clinic as a whole.
• Maintain communication with the referring trust or hospital.
• Prepare materials, reports, and information for meetings.
• Assist with patient documentation requests.
• Facilitate patient survey and feedback distribution.
• Ensure stock orders are placed promptly.
• Prepare reports related to treatment numbers, billing, and reconciliations.
• Maintain professionalism to ensure visitors experience great care during their clinic visits.

Requirements

• GCSE level education or equivalent (essential).
• Strong administration skills and experience in diary management.
• Previous experience in a hospital, healthcare, or customer service setting.
• Proficiency in report writing and reconciliation.
• Ability to work independently and collaboratively.
• Essential computer literacy with proven MS Office skills (Word, Excel, and PowerPoint).
• Excellent verbal and written communication skills with the ability to build rapport.
• Fluency in English.

Benefits

• 35 days holiday (inclusive of 8 bank holidays) increasing with service.
• Full time position covering 37.5 hours Monday to Friday between 8 am and 6 pm.
• Holidays on Christmas and New Year's Day.
• Free uniform, tea and coffee, flu vaccine, and Christmas meal.
• Life assurance, We Care, company pension, Blue Light and Concert for Carers.
• Post subject to references, rights to work checks, DBS, and OH.

All positions at Diaverum are subject to a satisfactory DBS check as part of the recruitment process.