Client Support Manager

Operational leadership Financial Services experience High-growth advice business Genuine influence

Are you an experienced Client Support Manager looking for a role where you can shape operational performance, customer outcomes and the development of one of the fastest growing Financial Services firms in the country?

This is an opportunity to join a high-growth, purpose-led financial services business on a mission to make quality retirement planning and financial advice more accessible. Based in Manchester, you'll lead the Administration and Client Support function - managing capacity, improving processes and ensuring a first-class customer experience as the business continues to scale after successful P.E backed funding. This is a monumental opportunity to carve out a career in an organisation that are revolutionising the financial advise industry.

Package & Benefits

• £45,000-£50,000 basic salary, plus performance-related bonus
• Monday-Friday hours with no weekends.
• Office-based role in Manchester
• 25 days' annual leave
• Private medical healthcare
• Death-in-service benefit
• 8% employer pension contribution
• EMI Share Option Scheme
• Opportunity to influence the growth and development of a business-critical function

Key Responsibilities

• Lead the Administration and Client Support teams, managing workloads, capacity and resource planning.
• Drive performance against KPIs, SLAs, productivity, quality and customer-response measures.
• Monitor backlogs, identify bottlenecks and implement practical solutions to improve operational delivery.
• Work closely with senior leadership to identify operational risks and plan for growth.
• Improve processes, workflows and reporting across the administration and client support function.
• Support recruitment, onboarding, coaching and development of team members.
• Ensure the team delivers a consistently high standard of service throughout the customer journey.

About You

• Proven experience leading an administration, operations, client support or back-office team within Financial Services.
• Comfortable working in a fast-paced, process-led and KPI-driven environment.
• Experience managing SLAs, workloads, backlogs, productivity, quality and capacity.
• Strong people-management skills, with the ability to motivate, develop and hold teams accountable.
• Commercially aware, highly organised and confident using data to make operational decisions.
• Ideally, experience gained in a high-growth, scale-up or similarly fast-moving business.
• A hands-on leader who enjoys solving problems and improving how teams operate.