Client Support & Implementation Architect

A staffing and consultancy agency based in Cambridge is seeking an experienced professional to lead their client support function. The role emphasizes ownership of the support queue, process improvements, and cross-functional collaboration. Strong communication and problem-solving skills are essential, along with familiarity with support tools like Zendesk or Salesforce. This is a full-time hybrid position that offers flexibility, competitive salary, and additional benefits including an annual bonus.