Client Support Administrator

Join Our Team as a Client Support Administrator

This entry level role offers a full time position (five days a week) based primarily at the office, with flexible working arrangements available.

Key Responsibilities

• Provide 1st and 2nd line telephone and email client support using our Zendesk support suite
• Escalate queries to the appropriate Account Manager
• Perform general system administration
• Maintain client data and administrative records
• Maintain system support materials

Requirements

• Good communication skills
• A client focused attitude
• A desire to learn, with a strong positive work ethic
• Experience with general computer software including Microsoft Office

Benefits

• Competitive salary and benefits, including a profit related bonus
• Generous holiday package: 26 days annual leave plus bank holidays
• Holiday buy/sell scheme: buy or sell up to 3 days annual leave
• Comprehensive medical insurance covering existing conditions, routine check ups, GP referred services, and dental and optical care
• Pension and life insurance: company contribution and salary sacrifice options
• Long service holiday awards: 1 day annual leave for every 5 years of service
• Access to employee benefits platform offering resources and support for overall well being