Client Success Manager

This is an exciting opportunity to join DataIQ's Client Success team as a Client Success Manager to join our team to help us deliver value for our portfolio of enterprise Clients.

Today we curate the world's foremost data and AI peer-to-peer network, provide invaluable insight and benchmarking solutions, and run the profession's most respected and valued recognition programmes including the DataIQ 100 and DataIQ Awards. Together, they play a crucial role raising the profile of leaders and their teams, celebrating their success helping them attract new talent, and new investment from their organisations.

Your Responsibilities

Build and maintain strong, trusted relationships with assigned Client accounts

Proactively manage Client onboarding, adoption, engagement and renewal

Identify opportunities for upselling or expanding the Client relationship

Conduct regular check-ins (monthly) business reviews (quarterly) to monitor progress and agree next actions

Effectively identify issues, scope solutions, deliver outcomes, and clearly communicate value to Clients

Act as the voice of the Client internally, providing feedback to improve product offerings

Use the other members the DataIQ team to support on calls as appropriate

Address and resolve Client issues promptly and effectively

Monitor Client account health metrics and take proactive steps to improve Client satisfaction and retention

Collaborate with internal teams to ensure smooth delivery of Client activity

About You

Proven experience building relationships and managing senior corporate stakeholders.

Outstanding written and verbal communication skills ideally with experience of moderating meetings

Self-motivated, strong time management, prioritisation and organisational skills and a disciplined work ethic

Be passionate, ambitious, personable, have high energy and enthusiasm, a great team player, demonstrate a spirit of cooperation - a strong fit with our core values.

Demonstrate high levels of literacy and numeracy

Be comfortable working with AI as a productivity tool in your day-to-day work

Experience

3 years relevant Client success account management or sales experience in a B2B environment

Carried or directly contributed to a financial target

Background in delivering information services for professional or advisory organizations with high value corporate membership fees and offerings an advantage.

Knowledge of the data and analytics landscape beneficial but not essential.

Employee assistance programmes (EAP) provide access to external support, counselling and mental health support.

Corporate social responsibility days (CSR) one CSR day per year for the whole team to work together to support on a community activity

Holiday entitlement - 25 days per calendar year, of which 3 to be taken between Christmas and New year plus bank holidays.

Holiday buy back - purchase up to 5 extra days holiday per year.

Birthday day off - free day off on your birthday to be taken within 7 days of the date (in addition to holiday entitlement).

5 years' service - employees will be given an extra 3 days' holiday per year on top of their existing allowance.

Contributory pension scheme

Monthly, annual and quarterly staff recognition programmes

Employee referral bonus - £500 referral fee for new starters.

2-day annual summer conference for all employees

Enabling the success of Data and AI leaders and their teams.

DataIQ is a trading name of IQ Data Group Limited

DataIQ INC is a wholly owned subsidiary of IQ Data Group Limited

Registered office: 6 th Floor Charlotte Building, 17 Gresse St. London, W1T 1QL