Client Services Supervisor

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Client Services Supervisor will be responsible for leading and managing the customer service team.

The current team has 9 account coordinators who are in daily contact with the warehouse customers, process orders, organize transport, update KPI's and invoice the services provided.

Essential Job Functions

• Organizing, coaching and guiding your team members, conducting work meetings, and focusing on continuous development and cross-training of your team.
• Conducting result and performance appraisal discussions
• Maintaining the customer relationship.
• Preparation of, and presiding over, weekly review meetings with the client
• Data-driven vision aligned with continuous improvement mindset
• Engaging in operational/tactical discussions with customers regarding performance and daily operations.
• Monitor productivity and quality performance.
• Identify opportunities for improvements and participate in projects.

Physical requirements

• Talking, hearing, and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.

Other Skills and Abilities

• Leadership skills
• Showing a high level of pro activity, dedication, assertiveness, as well as empathy and a keen ability to resolve conflicts effectively.
• Excellent interpersonal, verbal, and written communication
• Analytical and numerical skills
• Excellent planning and organisational skills
• Computer literate at an above standard level and skilled in the use of all MS Office programs particularly Excel and Word.
• Extensive knowledge of standard administrative practices, software applications and various internal WHS systems.
• Ability to project, manage and produce an executive standard of quality reports.
• An ability to work in a fast-paced environment.
• High level expertise of shipping requirements.
• Experienced import- and export handler.
• Familiar with incoterms.
• Good understanding of identifying urgency.
• Clear understanding of shipping/order priorities

Education and Direct Work experience

• MBO+/HBO degree
• Extensive experience in Customer Service in a B2B environment
• Experience working in the logistics industry.
• Experience in a leadership role in the Customer Service

CERTIFICATIONS AND LICENCES

Must have an existing right of eligibility to work in the EU

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.