Client Services Manager

Thorn Baker Industrial Recruitment are looking for a Client Services Manager to work for an established POS/POP manufacturer based in Leicester.

The company is a fast paced organisation, and are looking for someone that has worked in a similar type of role. They specialise in the supply of POS/POP within the temporary and permanent display industry.

Job Purpose

Your role will involve delivering outstanding customer service through excellent communication and attention to detail, to demanding clients, in a fast paced environment. The role heavily involves internal project management and administration of up to 30 projects at any one time, with an average of 15-20. The ideal candidate will have experience in managing this type of workload.

Pay and Benefits

• Starting Salary is £40,000 - £45,000 per annum
• Working Monday - Friday 8am - 5pm (please note, this is a full time office based role!)
• Paid time off during company Christmas shutdown period in addition to your annual holiday entitlement
• Death in service x 2 years
• Health Shield
• Peninsula benefits package

Job Role and Responsibilities

• Deliver outstanding customer service to demanding clients through clear communication and strong attention to detail in a fast-paced environment
• Manage and interpret new client briefs, preparing them for internal review and processing across multiple departments
• Handle multiple client projects simultaneously at different stages, including estimating, development, manufacturing, and dispatch
• Act as the primary point of contact, keeping clients consistently informed on project progress and updates
• Oversee projects across the full lifecycle, from initial brief through to final delivery
• Coordinate effectively with internal teams to ensure smooth workflow and timely execution of client requirements

What we need from you

• A background in POS or print is preferable
• The role requires good numerical and written skills.
• Must have experience of managing large clients in a fast-paced environment.
• Must be able to manage multiple live projects (average of 15-20)
• This role offers a great opportunity for progression to manage a large global client
• A full clean driving licence is required as a small degree of travelling to site or client meetings will be required
• Be methodical, precise and be able to maintain accurate record systems and report accordingly.
• Be comfortable building and maintaining effective client and internal relationships.