Client Services, Manager

Short title

Win and grow client relationships

Your application

How much do you have?
If this sounds like you, we'd love to hear from you. You might just be the next member of the we're looking for!

Introduction

You thrive on building strong client relationships and translating business goals into impactful social media strategies? You're equally comfortable in a pitch room and a campaign debrief, and you know your way around creator marketing, platform trends, and performance data? Then this role is for you.

Your tasks

• You own your client relationships end-to-end: from brief intake and strategic alignment to campaign delivery and reporting
• You translate client business and marketing briefs into clear social media strategies, ensuring KPIs, platform selection, and creator fit are aligned from day one
• You develop and present pitches for new projects and upsell opportunities, positioning Pulse's capabilities with confidence and commercial instinct
• You oversee campaign execution in close collaboration with internal strategy, creator, and production teams, keeping timelines, budgets, and communication on track
• You analyze and present campaign performance data, drawing clear conclusions and actionable recommendations for your clients

Your skills

• You have 4-6 years of experience in client services or account management at a social media, influencer marketing, or digital agency
• You are obsessed with social. You know what is trending, what big brands are up to and which creators are hot right now
• You communicate clearly and confidently, in writing and in person, and can manage multiple client demands without losing composure
• You are commercially minded and able to identify and develop opportunities within existing accounts
• You are solution-oriented, structured, and a reliable partner for both clients and colleagues
• You are open to feedback, collaborative by nature, and motivated by delivering work that makes a measurable difference

Our Benefits