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Client Services Manager - Yorkshire - £34k basic plus £4k bonus
Posted 11 hours 31 minutes ago by Harrison Scott Associates
£34,000 Annual
Permanent
Not Specified
Call Centre / Customer Service Jobs
Yorkshire, United Kingdom
Job Description
Responsibilities 
- Daily management of the Client Services Team to include but not limited to the following:
- Stock lines are replenished in a timely fashion following procedures
- Artwork proofs are checked for accuracy before submission to the client
- Manage all bespoke customer requirements
- Monitor stocking levels and overstocked lines
- Manage quotations and ensure best buying
- Ensure all orders are processed in a timely fashion and deadlines are met
- Review high value purchase orders
- Purchase order progress
- Follow month end procedures to ensure all non stocked lines are invoiced, all PX charges are raised, backorders are monitored
- Have a vast amount of Point of Sale and Direct Mail Experience in addition to Operational Print knowledge
- Implement new print business
- Identify areas for improvement in both new and existing accounts
- Manage margins of both new and existing print business to meet the minimum requirement
- Set objectives for the department and individuals through regular reviews
- Ensure all standards and procedures are met
- Must have the ability to manage and prioritise own and teams workload to meet existing schedules and tight deadlines
- Implement the new Print Software
- Previous Customer Service Centre management experience
- Attention to detail and be totally service oriented and understand the "customer experience"
- Ability to identify key areas for improvement and implement strategic plansEffective communication and motivational skills
- Confident telephone manner
- Strong excel skills
Harrison Scott Associates
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