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Client Services Manager - Danish Market (10-12 Months Maternity Cover)

Posted 1 hour 45 minutes ago by Ogury

Permanent
Full Time
Call Centre / Customer Service Jobs
London, United Kingdom
Job Description
Opportunity

The Client Services Manager ( Months Maternity Cover) is responsible for the day to day success of a defined portfolio of client accounts, combining strong client relationship management with hands on campaign execution and performance optimisation.

This role owns end to end campaign delivery, including client satisfaction and retention support, while working with moderate autonomy. The Client Services Manager collaborates closely with Sales, Product, Engineering and other internal teams to ensure campaigns are delivered effectively and clients achieve measurable value from the platform.

Key Responsibilities
  • Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships.
  • Lead client onboarding, campaign launches and ongoing account management.
  • Set up, manage and optimise campaigns to deliver against agreed KPIs.
  • Monitor campaign performance, pacing and account health, proactively addressing risks and issues.
  • Collaborate with Sales, Product, Engineering and internal teams to support client retention and growth.
  • Deliver client training, insights and clear performance reporting, including post campaign analysis.
  • Identify opportunities for optimisation, upsell and expansion based on performance and client needs.
What You Will Bring to Ogury
  • 1-3 years' experience managing client accounts in a client facing, account management or customer success role.
  • Proven understanding of digital advertising, campaign management or programmatic media (preferred).
  • Experience with 3rd party ad servers (e.g. DCM, Adform), ad verification tools (e.g. IAS, DV, MOAT) and/or SSPs/DSPs (e.g. DV360, TTD, AdForm, Xandr) is a plus.
  • Experience with tag management systems (e.g. GTM, Adobe) is a plus.
  • Proven ability to manage multiple campaigns or accounts simultaneously in a fast paced environment.
  • Strong analytical and problem solving skills with the ability to interpret campaign performance data.
  • Excellent communication and relationship building skills with clients and internal stakeholders.
  • High attention to detail and strong organisational skills.
  • Ability to collaborate effectively across functions, coordinate with multiple teams and build strong partnerships to deliver successful outcomes.
What We Can Offer You
  • Competitive salary.
  • Flexible approach to working hours and location.
  • Access to physical and mental health and wellbeing benefits.
  • Medical coverage plan.
  • Holiday allowance.

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

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