Client Services Liaison

Client Services Liaison

Key focus is to help plan and manage all client trips. They will coordinate and analyze schedules for any possible operational restrictions and ensure that they highlight areas such as slot coordination, airport restrictions and crew constraints in collaboration with other TAG Aviation teams. This is a key role which is fast paced and multi-tasking and requires exceptional communication and problem solving skills.

Key Responsibilities

• Liaise with clients or their representatives and the internal aircraft family to ensure the trip is set up in accordance with the client's needs.
• Manage slot and parking requirements.
• Liaise with Ground Operations to ensure they are fully briefed on the client's flights and work with them to proactively find solutions.
• Closely monitor the daily and future flying programme, identifying and resolving potential issues to prevent any disruption to the client/crew.
• Work as part of a team to ensure all trips are moving forward.
• Work as part of a team to reach individual & team targets.
• Assist in the management of key charter aircraft.
• Live monitor all flights using CFMU to provide a proactive service to the client in the event of any delays/issues.
• Coordinate any additional travel requirements for the client including limousines.
• Advise the appropriate persons of any client related issues and how you are dealing with them.
• Analyze items due for all planned future trips.
• Provide constant feedback with dedicated CSR or aircraft family to ensure they are updating the client.
• Manage helicopter schedules.
• Assist the team in ensuring that all recorded information is up to date.
• Greet clients where possible when flying through Farnborough Airport.
• Promote the TAG reputation and brand.

Qualifications & Attributes

• Communication skills - The ability to clearly communicate with all levels of people via phone, email and face to face is key. This position will interact with aviation leadership, flight crew, maintenance, executive travellers, aircraft owners, aviation industry vendors and the hospitality industry.
• Confidence and calm demeanour - Being demanding, requiring last minute travel changes and 'big personalities' who require bespoke service; schedulers must project confidence, maintain a calm demeanour and deliver efficiently on the smallest details.
• Language proficiency - Must be fluent in English. One or two additional languages, such as French and German, are desirable.
• Geographic knowledge - Scheduler must be knowledgeable of airport locations and frequent travel destinations.
• Tech savvy - Highly computer based role. Must have great keyboarding skills and be open to embracing new technology to improve productivity and efficiency.
• Financial management - Ability to manage time and costs while adhering to aviation budget and expense needs.
• Solution oriented - Being ahead of the game is key; reviewing and finding tailor made solutions is part of the everyday puzzle and making that happen is the goal.

Essential Requirements

• Good understanding of aircraft performance.
• Experience working in corporate or commercial aviation.
• High level customer service experience.
• Excellent geographical knowledge.
• High level of spoken and written English.
• Flexibility in working hours; out of hours cover including weekends and travelling to meet with owners outside of working hours.

Benefits (TAG Perks)

• Enhanced annual leave, rising with service.
• Company pension scheme.
• Life assurance.
• Health insurance.
• Enhanced sick pay.
• Employee assistance programme.
• Dedicated learning & development team.
• Treat days.
• Social events.
• Wellbeing initiatives.
• Cycle to work scheme.
• TEDs premier nursery scheme.

Equal Opportunity Statement

TAG Aviation is committed to providing equal opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability or any other legally protected characteristics. We believe that diversity and inclusion are essential to our success as a company and we strive to create a workplace that is welcoming and inclusive for all our employees, where everyone feels valued and respected.