Client Services Coordinator

We're working with a fast-growing, technology-driven organisation that delivers critical digital services to leading global clients. As part of continued growth, they're looking to hire a Client Operations Coordinator to support the delivery of high-quality, time critical services across a range of customers and partners.

This is a fantastic opportunity for someone who thrives in a fast paced, operational environment and enjoys coordinating across clients, suppliers, and internal teams to ensure seamless service delivery.

You'll play a key role in keeping everything running smoothly from managing day to day operations to resolving issues in real time and driving continuous improvement.

Client & Service Delivery

• Support the day to day management of client accounts, ensuring a consistently high standard of service
• Attend client review meetings and help track actions, improvements, and outcomes
• Assist with onboarding new clients and supporting service rollouts

Operations & Coordination

• Coordinate operational activities in a time sensitive environment, ensuring smooth delivery of services
• Act as a key point of contact during critical delivery periods, managing issues calmly and effectively
• Work closely with internal teams to ensure everything is aligned and delivered on time
• Build strong working relationships with third party partners and suppliers
• Monitor performance and support regular service reviews
• Investigate and resolve service related issues, ensuring clear communication throughout
• Track performance against KPIs and identify opportunities to improve processes
• Produce clear, accurate reports (Excel based) on performance and delivery metrics
• Support ongoing process improvements and operational enhancements

What We're Looking For

• Experience in an operations, service delivery, or coordination role
• Strong organisational and planning skills with excellent attention to detail
• Confidence working with multiple stakeholders (clients, suppliers, internal teams)
• Ability to stay calm under pressure and manage time critical activities
• A proactive, problem solving mindset with a willingness to take ownership
• Good technical skills (Excel, Microsoft Office - exposure to tools like SharePoint is a plus)

Why Apply?

• Be part of a growing, tech enabled organisation delivering services at scale
• Work in a collaborative, supportive environment with strong cross team interaction
• Gain exposure to both client facing and operational delivery responsibilities
• Opportunity to develop your career in service operations, delivery, or client management

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.