Client Services Associate

Job Reference: AT23.07.2613:20

Call Centre and Customer Service Eastbourne, East Sussex £27000 - £30000 per annum Permanent

Job Title: Client Services Associate
Location: Eastbourne
Salary: £28,000 - £30,000k
Job type: Permanent
Working Pattern: 38 hours per week - Monday to Friday 09:00-17:30 & 1 in 3 weekends (08:30-19:00)

Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service. They are currently seeking a proactive and dedicated Client Services Associate to join their growing team.

The successful candidate will be:

• Technically minded with strong IT skills
• Able to quickly learn and adapt to new or evolving systems
• A positive, proactive individual with a can-do attitude
• Experienced in customer service (ideally within a SaaS or technology-led environment)

Position Summary:

As a Client Services Associate, you will play a key role in ensuring high levels of client satisfaction by delivering outstanding customer service. A significant part of this role involves training clients on how to use internal systems and breaking down complex technical processes into simple, easy-to-understand guidance.

Key Responsibilities:

• Respond efficiently to client enquiries via phone, email, and in-person interactions
• Train and support clients in using company systems and platforms
• Translate complex technical solutions into clear, user-friendly guidance
• Maintain and update client records using Microsoft Office and internal systems
• Provide administrative support including scheduling, data entry, and reporting
• Collaborate with other departments to resolve client issues promptly and effectively
• Continuously identify opportunities to improve the client experience

Role Requirements:

• Previous experience in a customer service role is essential
• Experience within a SaaS or technology-led environment is highly desirable
• Strong IT skills with the ability to quickly learn new systems
• Excellent communication skills with the ability to explain technical concepts clearly
• Strong organisational and multitasking abilities
• High attention to detail with strong problem-solving skills
• Ability to work independently and as part of a team in a fast-paced environment

Benefits:

• Competitive salary with progression opportunities
• 28 days holiday (Plus an additional 5 can be bought)
• Convenient town centre office with excellent access to train links
• Active and inclusive social committee
• On-site games room stocked with complimentary snacks and drinks
• Relaxed, casual dress code
• Supportive and welcoming team environment
• Bright, modern, and open-plan workspaces
• Time off in lieu (TOIL) is provided for weekend work - employees typically work either Saturday or Sunday (08:30-19:00) and receive 1.5 days TOIL

Contact us:

• Email:
• Call: