Client Services Associate

Client Services Associate

Job Reference: LJ270226

Location: Eastbourne

Salary: £25,500 - £30,000

Job type: Permanent

Working Pattern: 38 hours per week - Monday to Friday 09 30 & 1 in 3 weekends (08 00)

Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service. They are currently seeking a proactive and dedicated Client Services Associate to join their growing team.

Key Responsibilities:

• Respond efficiently to client enquiries via phone, email, and in-person interactions
• Train and support clients in using company systems and platforms
• Translate complex technical solutions into clear, user friendly guidance
• Maintain and update client records using Microsoft Office and internal systems
• Provide administrative support including scheduling, data entry, and reporting
• Collaborate with other departments to resolve client issues promptly and effectively
• Continuously identify opportunities to improve the client experience

Role Requirements:

• Previous experience in a customer service role is essential
• Experience within a SaaS or technology led environment is highly desirable
• Strong IT skills with the ability to quickly learn new systems
• Excellent communication skills with the ability to explain technical concepts clearly
• Strong organisational and multitasking abilities
• High attention to detail with strong problem solving skills
• Ability to work independently and as part of a team in a fast paced environment

Benefits:

• Competitive salary with progression opportunities
• 28 days holiday (plus an additional 5 can be bought)
• Convenient town centre office with excellent access to train links
• Active and inclusive social committee
• On site games room stocked with complimentary snacks and drinks
• Relaxed, casual dress code
• Supportive and welcoming team environment
• Bright, modern, and open plan workspaces
• Time off in lieu (TOIL) is provided for weekend work - employees typically work either Saturday or Sunday (08 00) and receive 1.5 days TOIL

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