Client Services & Operations Leader

This position has now been filled.

Responsibilities

• Daily management of the Client Services Team to include but not limited to the following:
  • Stock lines are replenished in a timely fashion following procedures
  • Artwork proofs are checked for accuracy before submission to the client
  • Manage all bespoke customer requirements
  • Monitor stocking levels and overstocked lines
  • Manage quotations and ensure best buying
  • Ensure all orders are processed in a timely fashion and deadlines are met
  • Review high value purchase orders
  • Purchase order progress
  • Follow month end procedures to ensure all non stocked lines are invoiced, all PX charges are raised, backorders are monitored
  • Have a vast amount of Point of Sale and Direct Mail Experience in addition to Operational Print knowledge
• Implement new print business
• Identify areas for improvement in both new and existing accounts
• Manage margins of both new and existing print business to meet the minimum requirement
• Set objectives for the department and individuals through regular reviews
• Ensure all standards and procedures are met
• Must have the ability to manage and prioritise own and teams workload to meet existing schedules and tight deadlines
• Implement the new Print Software

Required Qualities

• Previous Customer Service Centre management experience
• Attention to detail and be totally service oriented and understand the "customer experience"
• Ability to identify key areas for improvement and implement strategic plans
• Effective communication and motivational skills
• Confident telephone mannerStrong excel skills