Client Services Administrator

Canary Wharf (Morgan Stanley) Corporate Fitness and Wellbeing Permanent Full time Monday - Friday 40 hours per week

£30,784 per annum + quarterly performance bonus

This role will require you to work different shift patterns between 5:30am - 21:30pm. Taxi will be provided for a 5:30am start.

We are looking for a Client Services Team member to work at one of our high profile sites in Canary Wharf. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority; excellent customer service is essential in this role. The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus. As Client Services administrator you will support with queries relating to membership, physio, massage, health assessments and personal training and create a professional first impression.

As Client Services administrator responsibilities include

• Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
• Working as part of a team to ensure customer service levels exceed expectations.
• Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.
• Management of diaries and client appointments for all departments in the health club.
• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
• Ensuring the daily cashing up and balancing of tills is completed correctly.
• Ensuring the reception area is neat and tidy at all times.
• As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
• To complete monthly KPIs.

To succeed as a Client Services administrator you will

• Have experience in a customer service focused environment.
• Have outstanding communication and customer service skills.
• Be approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience.
• Be a team player with exceptional planning and organization skills with the ability to multi task.
• Have excellent attention to detail.
• Have the ability to work in a pressurised environment.
• Be flexible with a 'can do' attitude.
• Hold excellent customer service skills.
• Have excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.