Client Service Executive - Institutional (French Speaking)

Client Service Executive - Institutional (French Speaking) page is loaded Client Service Executive - Institutional (French Speaking)locations: Cannon Street, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: R\_16117 Job Title Client Service Executive - Institutional (French Speaking) Job Description Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.# Your team You'll join one of IG's fastest-growing divisions, working alongside IG Prime's client-facing team. Reporting to the Head of Sales, you'll be responsible for supporting both institutional and retail clients across the UK and European markets.# What you'll do Assist the Institutional client service team in providing market-leading support to our European partners & underlying client base Develop a deep understanding of the introducing broker relationships we have in place & their specific services Build a comprehensive understanding of IG's products & capabilities Operating across the full sales cycle from first contact to ongoing support Gathering information to understand the goals of our clients, explaining and tailoring solutions to meet those needs Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds and commodities Answering queries, resolving disputes & explain complex financial products with clarity Local office collaboration - working closely with our European offices in client support# What you'll need for this role Fluency in French is a must have (additional languages are an advantage) 1-2 years experience in sales/client service role with a strong interest in working in the financial services industry A strong client focus & commercial attitude Ability to build relationships with both financial institutions & individual retail clients# How we work We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: Lead and Inspire: Drives trust, alignment, and enthusiasm Think Big: Focus on the problems that most impact commercial outcomes Champion the client: Understand and prioritise client's needs Deliver at pace: Push for fast, sustainable growth; Raise the bar: Take ownership, be accountable and share feedbackWe believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach .# The Perks Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.You will get: Flexible Benefits Package on top of your salary (12%) Private medical cover Life insurance Contribution to gym memberships 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total The option to buy or sell holiday days. Unlimited access to the LinkedIn Learning Platform A comprehensive global and local onboarding process Employee-led LGBTQ+, Women's, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture Option to participate and create ESG initiatives based on the IG Brighter Future Fund Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parentsLearn more about the Perks ! Join us for this exciting journey. Apply now! Number of openings 1