Client Operations Manager

Client Operations Manager
Salary: £43,000 - 47,000 per annum
Hours: Full time (37.5 hours)
Contract: Permanent

The Role: RADA Business is looking for an exceptional Client Operations Manager to play a central role in delivering our Open Programmes and B2C services.

In this role, you'll ensure our programmes are planned, resourced and delivered to an outstanding standard. You'll lead and develop a team of Operations Coordinators, oversee client facing activity, and work closely with colleagues in Business Development, Estates, Marketing and Finance to create a seamless experience for every participant.

You'll take ownership of operational processes, continuously improving how we work and ensuring our systems, data and financial administration are accurate and efficient. You'll also act as Operations Lead on selected programmes, supporting tutors and participants both onsite and online.

We're looking for someone with strong administrative and operational experience, excellent organisational skills, and a calm, detail focused approach. You'll be confident managing people, handling client enquiries and complaints, and working in a fast moving environment. A commitment to equity, diversity and inclusion is essential.

About us: Founded in 1904, RADA has an unparalleled record of success in training some of the world's most renowned actors and technical specialists. Ours is an impressive history on which we are building an innovative future. RADA training is not only informed by the industry but also produces graduates who take their place at the vanguard of their profession working at the cutting edge of the dramatic arts. We have an ambitious strategy to encourage students from all circumstances and backgrounds to come to RADA.

We aim to be fair and equitable and enable dialogue in a world of rapidly changing demographics and evolving definitions of identity. Through our approach to teaching, learning and wider social engagement we foreground equitable and sustainable practice in a way that sets high standards and feeds expectations for fair and considerate behaviour both in RADA and beyond. Our access and participation programme aims to remove any barriers that students from underrepresented groups may encounter so they are able to access and succeed on our courses, and progress into the industry.

This is an exciting time to join us. We are developing a new vision and strategy for RADA, building on its existing successes to redefine training in the dramatic arts for the 21st century, focusing on key themes of training and student experience, growth, industry, and international dialogue and engagement.

In addition to our aims for our vocational training, we are working from our foundational strengths to grow our income streams through life-changing work, aligned with our core pedagogy and ethos. We aim to co-create with industry and other stakeholders to build on our reputation as a centre of excellence and innovation in our field.

Equity, diversity and inclusion: We are very interested in hearing from Black, Asian, and Global Majority candidates as well as candidates who identify as D/deaf or disabled, who are under-represented at this level at RADA.

We are taking positive action by guaranteeing progress directly to the second interview stage of the process, to any applicant who self-identifies as being from a Black, Asian or Global Majority background, and/or who self-identifies as D/deaf or disabled, and has professional experience in a leadership role, either at a Conservatoire, in Higher education or in industry.