Client Feedback and Listening Manager

The firm

A national commercial law firm with a broad disputes and commercial practice.

The role

You will lead the firm's client listening programme across key clients and practice areas. That means interviewing general counsel and senior executives, running feedback reviews, surveys and post matter reviews, turning the results into clear insight and reports for partners and leadership, and coaching partners and business development colleagues on client relationships. You will also look at how new technology and AI tools can improve the programme.

What you will need

At least 5 years professional services experience at manager level, with a background in client development or account management and experience running client feedback programmes. Strong interviewing, facilitation, writing and project management skills are essential. Law firm and CRM or survey platform experience would help.

What is on offer

A visible role working with senior partners and major clients, within a small client development team.