Client Care Advisor (FTC)

Blue House Veterinary Centre, Biddulph, Biddulph, East Midlands

Blue House Veterinary Centre (Petplan Practice of the Year 2019) is a long-established, single site small animal practice in Biddulph, Staffordshire. A team of 9 Veterinary Surgeons, 5 Veterinary Nurses and 1 Veterinary Nurse Student, 5 Veterinary Receptionists and a Practice Manager make up a friendly/family feel team. We have beautiful, spacious premises with a large staff room equipped with fridge, freezer, coffee, and toasty maker and even a massage chair. We have gardens to enjoy breaks outside, plus a pool table & exercise machine. We pride ourselves on our level of care and have a good reputation locally. You can find out more about us on our website

IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment-at every stage of their career.

How you'll make a difference

Our customer care team are so much more than "just" receptionists! They have the confidence to handle a variety of customer-facing situations from the joy of a new puppy to the grieving of a family at the end of their pet's life, often within the space of a few minutes. They present a friendly, approachable, and professional appearance to all of our clients whether in person, on the phone, or over email. This is a busy role where a calm, but friendly and outgoing personality is needed to deal with visitors, telephones, emails, general enquiries, messages, and the occasional emergency sometimes all at once.

This is a part-time role working 22-28 hours per week. You will be working 2 full days between the hours of 8:00am-6:30pm/7:30pm and 2 Saturday mornings in a 6 week rota 8am-1.30pm.

You might be a great fit if

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How we'll support you

At IVC Evidensia, we're committed to supporting your development and wellbeing from the very start of your career. You'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What we offer our team

• 6.6 weeks' annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

Blue House Veterinary Centre, Biddulph

Princess Street, Biddulph, Biddulph, ST8 6JN, United Kingdom